T: 01438 729461
M: 07748 690989
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Office hours: 9.00am to 3.00pm

Directory of Supporting Services for D/deaf and Hard of Hearing Children and Young Adults


Social Activities


The Phoenix Group for Deaf Children and Young Adults.
Holiday and weekend activities, individual support, The Duke of Edinburgh Award and more
www.phoenixgroup.org.uk Tel: 01438 729461  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


National Deaf Children’s Society

The Buzz (NDCS): A website for deaf young people




Children with Special Education Needs and Disabilities (SEND)


New to SEND Services?


Low Incidence Team SEND
The team provides specialist advice and intervention for children and young people with low incidence needs such as D/deaf and hard of hearing or physical needs. They provide support for individual children, training and professional development and advice about specialist equipment and ICT. Address: The Woodside Centre, The Commons, Welwyn Garden City, Hertfordshire, AL7 4EN
Telephone 0300 123 4043
Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Children and Young People’s Therapies Service
Hertfordshire Community NHS Trust

Short Breaks Local Offer
Short Breaks for parents of disabled children, find out if your child can access low cost, local activities

If you need help and don’t know where to turn, HertsHelp can help you or put you in touch with someone else who can. They are free, independent service available to everyone who lives in Hertfordshire, funded by Hertfordshire County Council and NHS partners and delivered by local community organisations all sharing the name HertsHelp.
Telephone No: 0300 123 4044
Email : This email address is being protected from spambots. You need JavaScript enabled to view it. 


HPCI is an independent parent carer led organisation which aims to improve services for children and young people aged 0-25 years who have special educational needs and/or disabilities. We do this by ensuring that family voices are heard by service planners and decision makers. Add your voice to those of other Hertfordshire parents and carers and help make a difference.



Education and information from Teachers of the Deaf


Healthlands School, (school for BSL users)
Heathlands Drive,
St Albans,
Telephone 01727 807807
Email This email address is being protected from spambots. You need JavaScript enabled to view it. 
Web www.heathlands.herts.sch.uk


Knightsfield School
Welwyn Garden City
Telephone 01707 376874
Email This email address is being protected from spambots. You need JavaScript enabled to view it. 
Web www.knightsfield.herts.sch.uk

Teachers of the Deaf



Mental Health and Well-Being


The Deaf & Hard of hearing Directory contains links to support with health, mental health and learning disability:

Most of us will have times when we experience periods of low mood, or anxiety which affect our general wellbeing, just like we will all struggle at times with our physical health.  The things we do every day and the choices we make impact our mental health and being aware of these can help keep us on an even keel.  Here you can find information on the different types of mental health support for children and young people in Hertfordshire

Deaf CAMHS is a child and adolescent mental health service in England that offers accessible support to deaf children and young people and their families. Deaf children can be at greater risk of mental ill health and can be disadvantaged in accessing mainstream mental health services.

Corner House National Deaf CAMHS
A six-bed national specialist assessment and treatment unit for deaf children and adolescents aged 8 up to their 18th birthday, with severe complex emotional and psychological problems.
Address: Heather Ward, Newton (Building 5, entrance 5), Springfield Hospital, 61 Glenburie Road, London, SW17 7DJ
Telephone 020 3513 6860
Minicom 020 3513 6909
Text 07595 414692
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mindfulness for deaf and hearing families - 3 Minute Breathing Space by Red Earth Theatre.




Audiology and Speech and Language


West Hertfordshire Audiology (Hertfordshire Community Trust)  
Our service runs from Peace Children’s Centre (Watford), St Albans Civic Centre (St Albans) and the Marlowes Health and Wellbeing Centre (Hemel Hempstead)

Our service covers routine assessments, assessments of newborns from the newborn hearing screening test and hearing aid fittings and reviews for children with a diagnosed hearing loss. We have a range of audiologists and audiology assistants who work within our service, as well as an Audiovestibular Physician.

To contact our service for hearing aid repairs, general queries or feedback, please email our friendly team on This email address is being protected from spambots. You need JavaScript enabled to view it.    
Our website, with lots of information, can be accessed here: Children's Hearing Service (Paediatric Audiology) | Hertfordshire Community NHS Trust (hct.nhs.uk)

A brief video introduction on what to expect at an audiology appointment can be accessed here (closed caption available through Youtube): HCT Children's Audiology what to expect at your appointment Sep 2021 - YouTube

East and North Hertfordshire Audiology

Children and Young People’s Speech and Language Services
Hertfordshire Community NHS Trust


Communication Access to services 


BSL Health Access: deaf people can use BSL Health Access (provided by Sign Health and Interpreter Now) to contact any NHS service.


Interpreter Now: deaf people can use InterpreterNow to ring NHS 111


Video Relay Directory: This is a list of Companies/Organisations providing Video Relay Services for deaf people.


Find out about Hertfordshire’s Services through BSL videos


Deaf Awareness and learning British Sign Language 


The Phoenix Group for Deaf Children and Young Adults deliver Deaf Awareness and Introduction to BSL  
Web: www.phoenixgroup.org.uk   Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 


The BSL Centre, Heathlands School St Albans

Information and Support on Language and communication by NDCS.






Access to Work
Get support to work if you have a disability or health condition



Hertfordshire’s Sensory Services  

Hertfordshire Citizens Advice Service
The Hertfordshire Citizens Advice Service (HCAS), employs an Advice adviser who can help clients who are D/deaf or hard of hearing. Citizens Advice works hard to ensure the service that it provides is as inclusive as possible. Now, thanks to funding from Hertfordshire County Council, we can offer advice directly to clients in Hertfordshire who communicate using British Sign Language (BSL), Sign Supported Language (SSE), or lip-speaking.

“HCAS is proud to provide such a valuable service that is free, independent, impartial and confidential and open to every D/deaf or hard of hearing person in Hertfordshire.”

To contact the Deaf Advice Service, drop into your local Citizens Advice office, text 07756 148591 (standard network rates apply) or email This email address is being protected from spambots. You need JavaScript enabled to view it.
You can follow the BSL advice service in Herts on Facebook at www.facebook.com/BSLHerts  and on Twitter @BSLHerts or on Youtube https://www.youtube.com/channel/UCsNk-2oYvX_-AylVu-Nll6w 

Herts Hearing Advisory Service

The D/deaf & Hard of hearing Directory
This website contains lots of information and links for help regarding benefits, employment support and many other areas:

The Children's Hearing Services Working Group (CHSWG)
This is a group of representatives made up of different professionals (such as audiologists, hearing screeners, teachers of the deaf, speech and language therapists) working in Hertfordshire with D/deaf and hard of hearing children (children with a hearing loss).

Parents and families are represented by Parent Reps and the Phoenix Group for Deaf Children, representing the voluntary sector (www.phoenixgroup.org.uk).  A representative from the NDCS - National Deaf Children's Society also attends who provides a national overview.

CHSWG is responsible for improving services for families and children by listening to them, taking their views into account and by ensuring that recommendations from national initiatives and Quality Assurance (QA) are met.  It offers advice, guidance and exerts influence in order to ensure high quality services.  It also acts on behalf of service providers at a practitioner, managerial and strategic level.

For more information https://www.phoenixgroup.org.uk/members/chswg 



Cochlear implant support group

The first CHIPS group was set up by parents from St Albans/Harpenden. They organise informal get togethers, continue CHICS friendships, sign up to activities together, share expertise, have an annual Christmas party and campaign for better services.



BEN: Guide to disability inclusion in the workplace