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M: 07748 690989
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Office hours: 9.00am to 3.00pm

Vision & Values


We really believe in what we do, as do our staff, our volunteers and everyone that is part of Phoenix.


Our mission is to:


To advance the education of Deaf Children and young people and their families in particular, but not exclusively, by the provision of training and resources to empower children, promoting independence and social inclusion.




  • To advance education
  • Empower deaf young people up to the age of 30 who have various degrees of hearing loss
  • Help overcome barriers and promote independence;
  • Build confidence and self esteem;
  • Be led by our members.


Our values


Committed At the heart of everything we do, is a passion to support deaf children, young people and their families. All our other values are based on the fact we are committed to what we do and we’ll support you in whatever way we can.
Independent We are an independent charity and not regulated by any institution, therefore everything we provide is tailored to the individual case and to those who support us. We will work to our best abilities and in the best interest of Phoenix and our members.
Communication We promote the use of communication whether it be signed or spoken. Both are equally valid and accepted.
Responsive We hear what our members want and need and will act accordingly and promptly. We will work with other organisations and partners to deliver the most effective solutions that we can, in a timely manor.
Respect We welcome individuals from all walks of life, all ages; gender, race, religion, ethnicity. Everyone will be treated fairly, without bias and respected for their unique worth.


Visions, Values & Documents