Phoenix Group

T: 01438 722142
M: 07748 690989

Vision & Values


We really believe in what we do, as do our staff, our volunteers and everyone that is part of Phoenix.


Our mission is to:





  • Empower young people up to the age of 25 who have a hearing impairment;
  • Help overcome barriers and promote independence;
  • Build confidence and self esteem;
  • Be led by our members.


Our values


Committed At the heart of everything we do, is a passion to support deaf children, young people and their families. All our other values are based on the fact we are committed to what we do and we’ll support you in whatever way we can.
Independent We are an independent charity and not regulated by any institution therefore everything we provide, is tailored to the individual case, and to those who support us. We will work to our best abilities and in the best interest of Phoenix and our members.
Communication We promote the use of communication whether it be signed or spoken. Both are equally valid and accepted.
Responsive We hear what our members want and need and will act accordingly and promptly. We will work with other organisations and partners to deliver the most effective solutions that we can, in a timely manner.
Respect We welcome individuals from all walks of life, all ages; gender, race, religion, ethnicity. Everyone will be treated fairly, without bias and respected for their unique worth.

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